Privacy notice · Pulse Chief

Who we are

Pulse Chief (“Pulse”) is a service operated by Intrazero (“we”, “us”). This notice covers the website pulsechief.com, the access request form on it, and the Pulse service that each company uses at its own address, such as yourco.pulsechief.com.

The information a company keeps in Pulse is the company’s. The company decides what goes into its space and who can see it, and we look after that information on the company’s behalf so that we can provide the service.

What a company’s space holds

Working information: clients, contacts, deals and pipeline, projects, tasks, reminders, calendar entries and meetings.
Conversations with the assistant, whether typed, spoken or sent over WhatsApp, and what the assistant remembers for each person.
Meeting notes, documents, presentations and other files that the company creates or adds, and its company knowledge: what the assistant knows about the company, its documents and its website.
Account details for the people the company invites: name, email address, role and sign-in times.
The Google connection, if the company’s Owner chooses to connect Google (see Google data).

Who can see it

Inside a company’s space, the Owner and Managers see all company work. Members see only their own work.
Each person’s chats with the assistant and what it remembers for them are private to that person. Nobody else, the CEO included, can read them.
When someone is switched off, their session ends at once and they can no longer sign in.
Other companies cannot see your space. Every company runs in its own space, with its own database, files, keys, web address and processes, behind a network wall.
Intrazero staff do not read a company’s information except where that is needed to run, secure or support the service, where the company asks us to, or where the law requires it.

Where it lives

Each company’s database, files and processes run on servers in EU data centres, and its files are stored in EU data centres. Some features send content to service providers so that the feature can work, as described in the next section.

Service providers

Some features need a specialist service. When you use one of them, Pulse sends the content that feature needs to the provider, only to deliver that feature:

Understanding and writing. To understand a request and to write replies, documents, decks and research, the request and the information needed to answer it are sent to an AI model provider.
Voice. When you speak to Pulse or it speaks to you, the audio and its text are sent to speech providers that turn speech into text and text into speech.
WhatsApp. Messages between you and your assistant on WhatsApp travel through WhatsApp’s business messaging service.
Google. If you connect Google, Pulse exchanges data with Google to work with your calendar, mail and files (see Google data).
Email delivery. The morning brief and other service emails are sent through an email delivery service.
Web research. When you ask the assistant to research something, it sends search queries to web search services and opens public web pages.
Hosting. Servers and file storage are provided by hosting providers in EU data centres.

A company can ask us for the current list of providers.

Google data

Connecting Google is optional. If you connect your Google account, Pulse asks for access so that it can:

Google Calendar: show your calendar and create or change events when you ask.
Gmail: read and search your mail when you ask about it, update labels (for example, archive or mark as read) when you ask, and save replies as drafts in your Gmail. Pulse never sends email by itself and never deletes email. You decide what to send, from Gmail.
Google Drive: search and read your Drive files when you ask. Pulse does not change or delete Drive files.

Today one Google account per company can be connected, by its Owner; Managers can see the calendar events it brings into Pulse, and nobody else can use the connection. The Owner can disconnect it in Pulse, or remove Pulse’s access at any time from your Google Account settings.

Pulse’s use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. We do not use Google user data for advertising, and we do not sell it.

You can talk to your assistant over WhatsApp. Your messages and its replies are kept in your private conversation in your company’s space. Pulse never sends unsolicited WhatsApp messages.

The access request form

When you request access on this website, we receive your name, company, role, email address, phone number (if you give one), team size and message, together with your IP address and browser type, which we use to prevent abuse. Our team is notified by email when a request arrives.

We use these details only to reply to you about Pulse Chief. We keep them for 12 months and then delete them. We do not sell them, and we do not add you to a mailing list.

This website

pulsechief.com sets no cookies, runs no analytics and loads nothing from other websites. As with any website, your connection passes through our hosting and network providers, and our server keeps basic technical logs, such as IP address, the page requested and browser type, to keep the site secure and working.

The Pulse app itself uses an essential cookie to keep you signed in.

How long we keep it

A company’s information stays in its space for as long as the company uses Pulse Chief.
When someone is switched off, they lose access; the company’s work stays with the company.
When a company leaves Pulse Chief, its data is exported for it or deleted, as the company asks.
Access requests from this website are kept for 12 months.

Your choices and rights

You can ask us to access, correct, export or delete information about you. If your information is in a company’s space, we will work with that company, because it decides what its space holds. You can also complain to your data protection authority.

Changes and contact

If we change this notice, we will update this page and the date at the top.

To contact us about privacy, use the request form on our home page and tell us what you need.